Midfield Food Service – Privacy Policy & Terms of Use (Draft)
For review before publishing. Placeholders marked [confirm].
PRIVACY POLICY
Last updated: [insert date]
Midfield Food Service (“we”, “us”, “our”) is committed to protecting your privacy. This Privacy Policy explains what personal information we collect through this website, how we use it, and how we keep it secure. It applies only to this website, midfieldfoodservice.com.au [confirm domain], and not to any other Midfield Group site.
1. What we collect
This website does not have user accounts, logins, or an online store. The only personal information we collect is what you choose to give us, through:
- The contact form — your name, email address, phone number, business or organisation name, and the content of your message.
- Direct contact — if you email or call us directly, we hold the information you provide in that correspondence.
We do not knowingly collect sensitive information, and we do not require you to provide any personal information to browse this website.
2. How we use your information
We use the information you provide only to:
- respond to your enquiry, quote request, or order;
- communicate with you about our products and services where you have requested this; and
- maintain records of our business dealings with you.
We do not use your information for automated decision-making, and we do not sell or rent your personal information to third parties.
3. Who we share it with
We do not share your personal information with third parties, except:
- with other entities within The Midfield Group where reasonably necessary to fulfil your enquiry or order (for example, referring a request to Midfield Trading or Midfield Cold Storage where that division is better placed to help);
- with service providers who help us run this website (such as our web hosting or contact form provider), who only use your information to provide that service to us; or
- where required by law.
4. Cookies and analytics
[This section depends on what’s actually installed — confirm before publishing.] This website may use standard analytics tools (such as Google Analytics) to understand how visitors use the site, and may use essential cookies required for the site to function. [If Google Analytics, Meta Pixel, or similar tracking is installed, this section needs expanding to name the tool and link to its own privacy policy.]
5. Data security and storage
We take reasonable steps to protect the personal information we hold from misuse, loss, and unauthorised access. Enquiry and contact form submissions are sent to our team’s email and are not stored in a public-facing database on this website.
6. Data retention
We retain enquiry and contact information for as long as reasonably necessary to respond to your enquiry and maintain our business records, and in line with our obligations under Australian law.
7. Your rights
Under the Privacy Act 1988 (Cth) and the Australian Privacy Principles, you can ask us what personal information we hold about you, and ask us to correct or delete it. To do this, contact us using the details below.
8. Third-party links
This website may link to other Midfield Group websites (including Midfield Cold Storage, Midfield Commodities, and Midfield Trading) and other third-party websites. Each of those sites has its own privacy policy, and this policy does not apply to them.
9. Changes to this policy
We may update this Privacy Policy from time to time. The current version will always be available on this page.
10. Contact us
If you have any questions about this Privacy Policy or how we handle your information, contact us at:
Midfield Food Service 23-25 Birralee Rd, Regency Park SA 5010 [confirm] [insert email] · [insert phone]
TERMS & SERVICE
Last updated: [insert date]
These Terms of Use govern your access to and use of the Midfield Food Service website (this “Website”). By using this Website, you agree to these terms. This page relates only to your use of the Website itself — it is not a supply agreement, and does not set out the terms on which we supply products to customers (those are agreed separately, for example by quote, invoice, or account terms).
1. About this Website
This Website is operated by Midfield Food Service, part of The Midfield Group. It’s provided to give you information about our products, the sectors we supply, and how to get in touch with us. It does not offer online ordering or payment.
2. Use of this Website
You may browse this Website and use the contact form for genuine business enquiries. You must not:
- use this Website for any unlawful purpose;
- attempt to gain unauthorised access to this Website or any connected system;
- submit false, misleading, or malicious information through the contact form; or
- copy, reproduce, or republish content from this Website for commercial purposes without our written permission.
3. Content and intellectual property
All content on this Website, including text, images, logos, and branding, is owned by or licensed to Midfield Food Service or The Midfield Group and is protected by Australian copyright and trade mark law. You may view and print pages for your own personal or internal business reference, but may not otherwise reproduce or distribute this content without our permission.
4. Product information
Information about our range, sectors served, and business details is provided for general guidance. Availability, specifications, and pricing may change without notice, and are confirmed at the time of quote or order, not by what’s shown on this Website.
5. No online transactions
This Website does not process payments or orders. Any orders, quotes, or supply arrangements are made directly with our team and are subject to separate terms agreed at that time.
6. Links to other websites
This Website may link to other Midfield Group websites or third-party websites for your convenience. We aren’t responsible for the content or privacy practices of any website we don’t operate.
7. Availability and accuracy
We try to keep this Website accurate and available, but we don’t guarantee it will be error-free or uninterrupted. We may update, suspend, or remove content or access to this Website at any time without notice.
8. Limitation of liability
To the maximum extent permitted by law, Midfield Food Service is not liable for any loss or damage arising from your use of, or inability to use, this Website, except to the extent that liability cannot be excluded under the Australian Consumer Law or other applicable law.
9. Governing law
These terms are governed by the laws of South Australia, and you submit to the exclusive jurisdiction of the courts of South Australia.
10. Contact us
Questions about these terms can be sent to:
Midfield Food Service 23-25 Birralee Rd, Regency Park SA 5010 [confirm] [insert email] · [insert phone]